Return Policy

We want you to be confident when you gear up with JitsPack. While we stand behind our products, our return policy is designed for fairness on both sides and to keep returns limited so we can stay focused on building great gear.

By placing an order with JitsPack, you agree to the terms below.

1. General Return Window

  • We accept return requests within 30 days of the delivery date.
  • All returns are subject to inspection and approval at JitsPack’s sole discretion.
  • Items must meet the “Return Conditions” below to be eligible.

We do not accept returns outside the 30-day window, except where required by law.

2. Return Conditions (No Damage, Like-New Only)

To be considered for a return:

  • The item must be unused, unworn, and undamaged.
  • The item must be in like-new condition, free from:
    • Scratches, scuffs, stains, or tears
    • Odors (smoke, pets, perfume, etc.)
    • Pet hair, dirt, or other signs of use
  • The item must include:
    • Original packaging (where applicable)
    • All included accessories, tags, and inserts

If an item shows signs of use, modification, or damage, JitsPack may:

  • Decline the return, and/or
  • Return the item to you at your expense.

We reserve the right to make the final decision on whether a product is eligible for return or refund.

3. Damages and Issues

We pack and ship carefully, but things can happen in transit.

If you receive a damaged, defective, or incorrect item:

  1. Contact us at admin@jitspack.com within 7 days of delivery.
  2. Include:
    • Your order number
    • A description of the issue
    • Clear photos of the product and packaging
  3. Do not ship anything back until we’ve responded with next steps.

Once we review your claim, we may, at our discretion:

  • Send a replacement
  • Offer a repair/replacement option
  • Provide store credit
  • Issue a refund

We generally cannot assist with damage reported after the 7-day window, or for items that show clear signs of use beyond normal inspection.

4. Non-Returnable & Limited-Return Items

To keep things fair and sustainable, certain items are non-returnable or have limitations, including but not limited to:

  • Final sale / clearance items
  • Heavily discounted or promotional bundles
  • Customized or special-order products
  • Gift cards and digital items
  • Items that have been used, altered, or modified after delivery

If an item is non-returnable, we will do our best to indicate this on the product page or during checkout.

5. Exchanges

We do not guarantee direct one-for-one exchanges due to inventory and product cycles.

Where possible, and at our discretion, we may:

  • Allow you to return an eligible item and place a new order for the item you want instead, or
  • Issue store credit so you can reorder a different color/model.

All exchanges follow the same Return Conditions and 30-day window described above.

6. Refunds

Once we receive and inspect your return, we’ll notify you by email that we’ve:

  • Received your item, and
  • Approved or denied your return.

If approved, we may issue a:

  • Refund to your original payment method, or
  • Store credit (which we may choose to use as the default option), or
  • Other resolution as communicated.

Please note:

  • Original shipping charges are non-refundable.
  • If we provide a prepaid return label, we may deduct the cost of return shipping from your refund or credit.
  • Depending on your bank or card issuer, it may take 5–10 business days for the refund to appear on your statement after we process it.

Repeated or high-volume return behavior may result in future orders being refused or return requests being denied at our discretion.

7. Who Pays for Return Shipping?

Unless the return is due to a JitsPack error (wrong item sent, confirmed defect, etc.):

  • The customer is generally responsible for return shipping costs.
  • We recommend using a trackable shipping service and keeping your receipt; we’re not responsible for lost return shipments.

If the return is approved due to a JitsPack mistake or confirmed defect, we may, at our discretion:

  • Provide a prepaid return label, and/or
  • Cover reasonable return shipping costs.

8. How to Start a Return

To request a return:

  1. Email us at admin@jitspack.com.
  2. Include:
    • Your full name
    • Order number
    • The item(s) you want to return
    • Reason for the return
    • Photos, if there is any damage or defect
  3. Wait for our reply with instructions and, if approved, a Return Authorization and return address.

Returns sent without prior approval or sufficient information may be refused or delayed.

9. Lost or Stolen Packages

Once a package is marked “Delivered” by the carrier:

  • JitsPack is generally not responsible for lost or stolen packages.
  • If your package is marked delivered but you can’t find it:
    • Check with neighbors or building management
    • Confirm the shipping address on your order
    • Contact the carrier with your tracking number

If a shipment is lost in transit (never marked delivered), contact us and we will assist in working with the carrier. Any replacement or refund in these cases is at JitsPack’s discretion.