This Privacy Policy explains how JitsPack (“JitsPack,” “we,” “us,” or “our”) collects, uses, discloses, and protects your information when you visit our website, make a purchase, or otherwise interact with us (collectively, the “Services”). By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Services.
1. Information We Collect
We collect information that you provide directly to us, information collected automatically when you use the Services, and information from third parties.
1.1 Information You Provide to Us
Examples include:
- Account & Profile Information
Name, email address, password, billing and shipping addresses, phone number, and other contact details. - Order & Transaction Information
Products you purchase, order history, payment method details (processed by our payment providers), and related information. - Communications
Messages you send to us (email, contact forms, support requests, social media), and any information you include in those. - Marketing Preferences
Your preferences for receiving marketing communications, newsletters, and product updates. - Contests, Surveys, & Promotions
Information you provide when you participate in surveys, giveaways, or other promotional activities.
1.2 Information Collected Automatically
When you access or use the Services, we automatically collect certain information, such as:
- Device and Usage Information
IP address, browser type, operating system, device identifiers, referring URLs, pages viewed, links clicked, and how you interact with the site. - Log and Analytics Data
Information about your use of the Services for analytics and performance purposes (e.g. page load times, errors, usage patterns). - Cookies and Similar Technologies
We use cookies, web beacons, pixels, and similar technologies to recognize your browser, remember your preferences, understand how you use the Services, and support advertising and analytics.
You can control cookies through your browser settings, but disabling cookies may affect certain features of the Services.
1.3 Information From Third Parties
We may receive information about you from third parties, including:
- Payment processors and e-commerce platforms
- Analytics providers and advertising partners
- Social media platforms (if you interact with us there)
- Shipping and logistics partners
We use this information in accordance with this Privacy Policy.
2. How We Use Your Information
We use the information we collect for purposes including:
- To Provide and Maintain the Services
- Processing and fulfilling orders
- Managing your account
- Providing customer support
- To Improve and Personalize the Services
- Analyzing how users interact with the website
- Improving site performance and product offerings
- Personalizing content and recommendations
- To Communicate With You
- Sending order confirmations, shipping updates, and service-related messages
- Responding to your inquiries and support requests
- Sending marketing and promotional communications (where permitted by law and your preferences)
- For Security and Fraud Prevention
- Detecting, preventing, and responding to security incidents
- Protecting against fraud and unauthorized activity
- To Comply With Legal Obligations
- Responding to legal requests and lawful process
- Complying with applicable laws and regulations
- For Other Legitimate Business Purposes
- Internal reporting and business operations
- Enforcing our Terms & Conditions and other policies
Where required by law (e.g., in the EEA/UK), we rely on legal bases such as contract performance, legitimate interests, compliance with legal obligations, and consent (where applicable).
3. How We Share Your Information
We do not sell your personal information as “sell” is commonly defined by applicable privacy laws. We may share your information in the following circumstances:
3.1 Service Providers
We share information with trusted third-party vendors who perform services on our behalf, such as:
- Payment processing
- Website hosting and maintenance
- Shipping and logistics
- Analytics and performance monitoring
- Email and marketing services
- Customer support tools
These providers are authorized to use your information only as necessary to provide services to us.
3.2 Business Transfers
In connection with a merger, acquisition, reorganization, financing, sale of assets, or similar transaction involving JitsPack, your information may be transferred as part of that transaction.
3.3 Legal Requirements and Protection
We may disclose information if we believe in good faith that such disclosure is reasonably necessary to:
- Comply with any applicable law, regulation, legal process, or governmental request
- Enforce our Terms & Conditions or other agreements
- Protect the rights, property, or safety of JitsPack, our customers, or others
3.4 With Your Consent
We may share your information with third parties when you give us your consent or direct us to do so.
4. Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to:
- Remember your preferences and settings
- Keep you logged in
- Understand how you use the Services
- Measure the effectiveness of campaigns
- Deliver and measure relevant ads (where applicable)
You can typically set your browser to refuse cookies or alert you when cookies are being sent. Some browsers also support “Do Not Track” (DNT) signals; our Services may not currently respond to DNT signals.
For more details, you may create a separate Cookie Policy and link it here.
5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including:
- As long as you maintain an account with us
- As needed to provide the Services and support
- As required by legal, tax, or accounting obligations
- As needed to resolve disputes and enforce our agreements
When information is no longer needed, we will delete or anonymize it in accordance with applicable laws and our internal policies.
6. Data Security
We use reasonable physical, technical, and administrative safeguards designed to protect your personal information against loss, misuse, and unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Children’s Privacy
The Services are not intended for children under the age of 13 (or the minimum age required in your jurisdiction), and we do not knowingly collect personal information from children.
If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete such information. If you believe a child has provided us with personal information, please contact us using the details below.
8. Your Choices and Rights
Depending on your location, you may have certain rights and choices regarding your personal information.
8.1 Account Information
You may update certain account information by logging into your account (if applicable) or by contacting us.
8.2 Marketing Communications
You can opt out of marketing emails by following the unsubscribe instructions in those emails or by contacting us directly.
Even if you opt out of marketing communications, we may still send you non-promotional messages related to your orders or our ongoing business relationship.
8.3 Cookies and Tracking
You can manage cookies through your browser settings. Some third-party tools also allow you to opt out of certain types of tracking and advertising.
8.4 Rights Under Certain Laws (e.g., GDPR/CCPA/CPRA)
Subject to applicable law, you may have the right to:
- Access the personal information we hold about you
- Request correction or update of your information
- Request deletion of your information
- Object to or restrict certain processing
- Withdraw consent where our processing is based on your consent
- Request a copy of your data in a portable format
- Not be discriminated against for exercising your privacy rights
To exercise these rights, please contact us using the information in the Contact Us section below. We may need to verify your identity before responding to your request.
If you are in the EEA/UK, you may also have the right to lodge a complaint with your local data protection authority.
9. International Data Transfers
JitsPack is based in the United States of America, and your information may be processed and stored in that country and other locations where our service providers operate.
These countries may have data protection laws that are different from those in your jurisdiction. Where required, we take steps to ensure that appropriate safeguards are in place for such transfers, such as standard contractual clauses or other lawful mechanisms.
10. Third-Party Websites and Services
The Services may contain links to third-party websites, services, or content that we do not control.
We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party sites or services you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top.
Your continued use of the Services after any changes become effective signifies your acceptance of the updated Privacy Policy.